Delivery Delays

Due to postage delays, please allow additional 7-14 business days to receive your order.

Please note the following specific COVID-19 Service Updates from our delivery partner for the following regions:

Auckland Region

There has been a surge of freight into the Auckland region as retail opened their doors again. The Auckland region is currently experiencing delays of up to additional 5 working days on most parcels; however, there are some suburbs that are experiencing delays longer than 5 working days. Those suburbs are:

Ponsonby, Freemans Bay, Mount Roskill, One Tree Hill, Greenlane, Herne Bay, Orakei, St Heliers, Mission Bay, Kohimarama, Glen Innes, Glendene, Henderson, Massey, Ranui, Te Atatu South, Te Atatu Peninsular, Howick, Bucklands Beach, Flat Bush, Mangere East, Manurewa, Papakura, Takanini, Hobsonville, Greenhithe, Glenfield, Devonport, Birkenhead, Hillcrest, Takapuna, Torbay, Whangapararoa, Dairy Flat.

If you have freight to a rural address in the Auckland region, please see rural update below.

Waikato Region

If you have freight to a rural address in the Waikato region, please see our rural update below.

Rural Freight

Aramex's Rural Delivery service providers have advised that they are limiting the pick up of rural freight from Aramex's premises to 80%. This is causing delays for all rural freight, especially in Auckland, Whangarei and Waikato.

Currently, Waikato are experiencing up to additional 10 days delay for rural delivery, the Auckland and Whangarei regions are experiencing up to additional 5 days delay and the rest of New Zealand is experiencing additional 2-3 days delay for deliveries.

If you are unsure if your delivery address is within Aramex's Rural Delivery service, please flick us an email with your address to