1. Order Fulfilment
All products in stock at our warehouse will be processed and dispatched within one working day of us receiving your order. Orders are processed and packaged during our warehouse hours of Monday to Friday 9-5pm. If you have placed your order on a weekend or public holiday, we’ll process as soon as possible the following working day. You will be notified of order dispatch via a shipping confirmation email.
2. Order Quantity
Please note that orders must have a minimum quantity of 6 bottles and total number of bottles must be a multiple of 6. Cask wine is the exception which comes in standard cases of 4 casks.
3. Delivery Charges within New Zealand
Delivery charges are based on shipping location and wine volume purchased in a single transaction. To determine the delivery charges of your order, please simply add all the items you wish to order to your cart (make sure wine bottles are purchased in multiples of six!), fill out your shipping address and see your total and delivery charge at checkout prior to payment and order confirmation.
Our current delivery charges are;
Auckland - $4.00 for every 12 btls (or part thereof)
North Island - $7.00 for every 12 btls (or part thereof)
South Island - $10.00 for every 12 btls (or part thereof)
Rural delivery charges may apply - additional $6.00 to above for every 12 btls (or part thereof)
Please note delivery charges for each case of cask wine is charged as 12 btls of wine above, and this is additional if purchased with wine bottles.
Please note given the effects of the COVID-19 pandemic, the delivery of your order may be delayed, so please allow for additional time for your order to arrive.
4. Delivery within New Zealand
Our shipping partner is Amarex / Fastway New Zealand, and their standard delivery times are 1-2 working days (within the Auckland region) or 2-3 working days (outside of Auckland). Please allow additional time for rural delivery addresses.
Once we have fulfilled your order and our shipping partner has picked it up, a shipping confirmation email and parcel tracking number will be emailed to you so you can follow its progress.
If your order isn’t delivered after the expected delivery time, please check its progress via the tracking number. If you can’t find your tracking number of there’s a delay or problem with the shipping, please email email@example.com with your order details and we’d be happy to look into it for you.
Please note we are unable to deliver to parcel lockers and PO boxes at this time.
5. International Orders
At this stage we do not offer international shipping outside of New Zealand.
1. Our 100% money back guarantee returns policy
We know from the feedback we receive from you that you love us to provide fantastic products at even better value. To do this, we try to keep all our costs down including the cost of covering returns from our customers. So when you’re at the checkout page, please take a moment to check your order for any mistakes prior to confirming your order.
However, please note the following:
- If you believe any bottle of wine to be faulty or defective –
Please contact us by emailing firstname.lastname@example.org within 30 days of the purchase date to discuss the issue with the product. If we accept that the product is faulty or defective, then under the Consumer Guarantees act (if applicable), we will provide you with a refund for the said product to its purchase value. If the product is damaged, becomes faulty and/or defective as a result of misuse by you, we are not obliged to accept the return. If the returned items constitute your entire order, the refund will include the order delivery charges.
The above is not intended to alter any rights or obligations contained in the Consumer Guarantees Act 1993.
- If you dislike the taste of the wine you have purchased –
We encourage you whenever possible and available on the website to purchase a single bottle of a wine you have not had before to ensure preference prior to purchasing in full 6 bottle cases. But we want you to discover our wine offerings with no risk, so we will refund any wine that is not to your taste.
Please contact us by emailing email@example.com within 30 days of the purchase date to discuss a return and refund. If you have purchased multiple bottles of the same wine, please note that refunds can only be processed after all bottles of the same wine are returned to our warehouse minus a maximum of two bottles opened (the wine you have tasted).
Please note that exchanges are not available. No refunds to order delivery charges are made in “taste non-preference” returns.
2. How to return a product
If you believe you have a valid reason to return, please contact us via email firstname.lastname@example.org or website contact form quoting your order number before sending your order back to us. When a return is made, we will pay for the collection of the items.